I’m stuck on a loading screen – what should I do?

If you're trying to view your child’s school photo gallery or checkout page and the screen won’t load, don’t worry — here are a few things you can try to fix it quickly.

Sometimes the page may time out or freeze. Try clicking the refresh/reload button on your browser.

If refreshing doesn’t work:

• Try a different browser (e.g. Chrome, Safari, Firefox)

• Or use a different device such as a phone, tablet, or desktop computer

Older versions of browsers or unsupported apps (like in-app browsers in Facebook or Messenger) can occasionally cause problems.

The shop is mobile-friendly, but if you're stuck:

• Try opening the gallery in a private/incognito tab

• Or switch to a desktop/laptop for the best experience

Stored website data can sometimes cause display issues. To clear your cache:

• On Chrome: Settings → Privacy → Clear browsing data

• Then restart the browser and try again

Some school or work networks may block access. Try switching to mobile data or a different Wi-Fi connection.

If the page still won’t load:

• Take a screenshot (if possible)

• Contact our support team with your child’s name, school, and the login code (if you have it)

We’ll get you sorted right away.