Troubleshooting Login Issues
My login code doesn’t work – what should I do?
If your login code isn’t working, don’t worry — it’s usually something simple. Here’s what to check and what to do next: Make sure the code is entered...
I’m stuck on a loading screen – what should I do?
If you're trying to view your child’s school photo gallery or checkout page and the screen won’t load, don’t worry — here are a few things you can try...
I’ve got more than one child – do I need separate logins?
Yes — each child will receive a separate proof card with their own unique login code. This applies even if your children attend the same school. Each ...